At cricex, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is used, who it may be shared with, how we keep it secure, and what rights you have over your information. We are committed to transparency and to handling your data with the highest standards of care.
Six core commitments that guide how cricex collects, processes, and protects your personal data at every stage.
cricex tells you exactly what data is collected, why it is needed, and how long it is retained. No hidden data practices, no vague policy language. If we collect it, we explain it here.
All data transmitted between your device and cricex servers is encrypted using TLS 1.3. Stored personal data is protected by access controls, firewalls, and regular security audits conducted by our technical team.
You have the right to access, correct, and request deletion of your personal data held by cricex. You may also object to certain types of processing or request a portable copy of your data by contacting our support team.
Data collected by cricex is used only for the purposes stated in this policy — platform operation, identity verification, payment processing, fraud prevention, and responsible gaming. We do not repurpose your data for unrelated activities.
cricex does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate, secure, and improve the cricex platform for you.
cricex follows a data minimisation principle. We collect only what is genuinely necessary to provide a safe, legal, and functional platform experience. If a piece of information is not required, we do not collect it.
cricex ("we", "us", "our") operates the online casino and sports betting platform available at cricex.today. This Privacy Policy describes how we collect, use, store, share, and protect personal data that we obtain from individuals ("you", "your", "Player") who visit, register on, or otherwise interact with the cricex platform.
This policy applies to all personal data collected through the cricex website, any associated mobile-optimised interface, and through our customer support and communication channels. It does not apply to third-party websites or services that may be linked to from the cricex platform, which are governed by their own privacy practices.
By creating a cricex Account or by continuing to use the cricex platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please cease using the platform and contact our support team to request closure of your Account.
Scope: This Privacy Policy should be read alongside the cricex Terms & Conditions and Responsible Gaming policy, each of which forms part of your agreement with cricex.
cricex collects the following categories of personal data in the course of operating and maintaining the platform:
Data Minimisation: cricex does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records unless specifically required to fulfil a legal obligation, in which case you will be notified separately before any such collection occurs.
cricex collects personal data through the following channels and mechanisms:
The majority of data we hold about you is provided directly by you during the registration process, when completing KYC verification, when making deposits or withdrawals, when contacting our support team, and when interacting with promotions or preference settings within your Account.
When you visit and use the cricex platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, session data, and browsing behaviour within the platform. This automated collection takes place whether or not you are logged into a registered Account.
In certain circumstances, cricex receives data about you from third parties. This includes:
cricex uses cookies and similar tracking technologies as described in detail in Section 7 of this Privacy Policy. These technologies allow us to recognise returning visitors, maintain session state, and analyse platform usage patterns.
cricex processes your personal data for the following purposes. Each purpose is linked to a corresponding legal basis which is set out in Section 5:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management — registering your Account, maintaining your profile, and providing access to the platform. | Identity data, contact data, account data |
| KYC and age verification — verifying that you meet the 18+ age requirement and confirming your identity in compliance with responsible gaming obligations. | Identity data, contact data, document data |
| Payment processing — processing deposits, withdrawals, and refunds through your chosen payment method. | Financial data, identity data, transaction data |
| Game and betting services — operating casino games, sports betting markets, and related features. | Account data, gaming activity data, technical data |
| Fraud prevention and security — detecting and preventing fraudulent activity, unauthorised access, money laundering, and platform abuse. | All categories as required |
| Responsible gaming — monitoring gaming patterns, applying self-imposed limits, and intervening where problem gambling indicators are detected. | Gaming activity data, account data, financial data |
| Customer support — responding to your queries, resolving disputes, and providing technical assistance. | Identity data, contact data, communications data |
| Marketing communications — sending you promotional offers and platform updates where you have opted in to receive them. | Contact data, gaming activity data (for personalisation) |
| Platform analytics and improvement — analysing usage patterns to improve the functionality, performance, and user experience of the cricex platform. | Technical data, gaming activity data |
| Legal compliance — meeting obligations under applicable anti-money laundering, data protection, and responsible gaming regulations. | All categories as required by law |
cricex relies on the following legal bases to process your personal data:
Withdrawing Consent: Withdrawing consent for marketing does not affect the lawfulness of processing carried out before your withdrawal, nor does it affect processing carried out on other legal bases such as contractual necessity or legal obligation.
cricex does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:
cricex engages trusted third-party service providers who process data on our behalf under contractual data processing agreements. These include:
When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Hacksaw Gaming, or Ezugi, limited session data (such as a session token and stake amount) is transmitted to the relevant provider's game server in order to operate the game. Game providers are bound by their own data protection commitments and are not permitted to use this data for independent marketing or profiling purposes.
cricex may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legal process. We will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of cricex's business assets, personal data held about platform users may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.
Under no circumstances does cricex sell, lease, or otherwise provide personal data to third-party advertising networks, data brokers, or marketing aggregators. Your data is used exclusively to operate, secure, and improve the cricex platform.
cricex uses cookies and similar technologies to operate the platform, maintain your logged-in session, prevent fraud, and understand how Players use the service. The following categories of cookies are used:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, prevent cross-site request forgery. These cookies are essential and cannot be disabled without breaking core platform functionality. | Session / up to 30 days |
| Functional | Remember your game lobby preferences, last-visited category, and responsible gaming settings such as deposit limits and session reminders. | Up to 90 days |
| Analytics | Measure page views, session duration, navigation paths, and feature usage to help the cricex team identify performance issues and improve the platform. Data is aggregated and not linked back to individual identities. | Up to 12 months |
| Security | Device fingerprinting and fraud-risk scoring to identify unusual access patterns and protect your Account from unauthorised access. | Up to 12 months |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to play games or place bets.
cricex retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or legitimate business need.
When personal data is no longer required for its stated purpose and no legal retention obligation applies, cricex will securely delete or anonymise the data so that it can no longer be linked to you as an individual.
cricex employs a layered security architecture to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:
Despite these measures, no system can guarantee absolute security. If you become aware of any actual or suspected security incident affecting your cricex Account, please contact our support team immediately at [email protected].
Your Role in Security: You are responsible for keeping your Account credentials confidential. cricex will never ask you for your password via email, live chat, or any other channel. If you receive such a request, please treat it as fraudulent and report it to our support team immediately.
As a user of the cricex platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]:
cricex will respond to verified data subject requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.
The cricex platform is strictly for adults aged 18 and above. cricex does not knowingly collect personal data from individuals under the age of 18. If we discover, at any point, that we have collected personal data from a person under the minimum age threshold, we will immediately suspend the associated Account, delete the data in question, and return any funds in accordance with our responsible gaming procedures.
If you are the parent or guardian of a minor and believe that your child has registered on the cricex platform, please contact our support team immediately at [email protected]. We take the protection of minors extremely seriously and will act on all verified reports without delay.
18+ Only: cricex operates a mandatory age verification process for all registered Players. Players who cannot verify their age will have their Accounts suspended and their data deleted in line with this Privacy Policy.
The cricex platform may contain references to or integrations with third-party game studio interfaces provided by companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game provided by a third-party studio, you may be interacting with that provider's software environment, which is subject to that provider's own privacy practices.
cricex is not responsible for the privacy practices of third-party game providers or any other external service. We encourage you to review the privacy policies of any third-party provider whose software you interact with on the cricex platform. cricex does not endorse or make any representation about the privacy standards of third-party providers beyond the contractual obligations we impose on them as our data processors.
cricex reserves the right to update or amend this Privacy Policy at any time. The updated policy will be published at cricex.today/privacy-policy with a revised "Last Updated" date. Where changes are material — for example, where we introduce a new category of data collection or a new purpose of processing — we will notify registered Players via email or platform notification in advance of the changes taking effect.
Your continued use of the cricex platform following the publication of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the updated policy, you should cease using the platform and contact our support team to arrange Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cricex holds about you, please contact our support team using the following channels:
All privacy-related communications are handled in English. cricex does not maintain a postal address for data subject correspondence. We aim to acknowledge all privacy requests within two business days and to resolve them fully within 30 days of receipt of all required information.
By using the cricex platform, you confirm that you have read and understood this Privacy Policy. Thank you for trusting cricex with your personal data. We are committed to handling it with care, transparency, and respect at all times.
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