At cricex, gambling is meant to be entertainment — not a source of financial stress or personal hardship. We are committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience enjoyable, controlled, and safe. This page outlines everything we do to protect our players and what you can do if you ever feel that gambling is affecting your life negatively.
cricex was built with Bangladeshi players in mind — a community that loves cricket, casino games, and the thrill of a well-placed bet. We take that trust seriously. Responsible gaming is not a legal checkbox for us; it is a core operating principle embedded into every layer of the cricex platform, from account registration right through to withdrawal.
We recognise that for a small number of players, gambling can shift from a recreational activity into a problematic behaviour. Problem gambling affects not just the individual but their family, colleagues, and wider social circle. Early identification and intervention are critical, which is why cricex has invested in a comprehensive suite of player-protection tools that are accessible directly from your account dashboard at any time — no waiting, no approval required.
Our responsible gaming framework is guided by three principles: awareness — making sure every player understands the real risks of gambling; control — giving players meaningful tools to manage their own behaviour; and support — ensuring that anyone who feels they need help can reach a trained professional quickly and without stigma.
All responsible gaming tools on cricex are free to use, applied instantly, and cannot be reversed or relaxed without a mandatory cooling-off period. This deliberate friction is by design — it ensures that decisions made in the heat of the moment do not override a considered choice to take a break.
Always in Control: You can access every responsible gaming tool — deposit limits, time-out, self-exclusion — directly from your cricex account settings at any time, 24 hours a day, 7 days a week. No support ticket required to activate them.
cricex provides a layered set of responsible gaming tools designed to keep every player in Bangladesh firmly in control of their gambling activity.
Set a maximum amount you are willing to deposit per day, per week, or per month. Once your chosen limit is reached, the cricex system will automatically decline any further deposit attempts until the period resets. Lowering your limit takes effect immediately; raising it requires a 48-hour cooling-off period to take effect.
Define how long a single gaming session can last — from 30 minutes up to several hours. When your session limit is reached, a clear on-screen notification will prompt you to take a break. This feature is particularly useful for players who find that time passes quickly during a casino or sports betting session.
Take a short, enforced break from the cricex platform ranging from 24 hours up to 6 weeks. During a time-out period, you will not be able to log into your account, place bets, or access any games. Your account balance is preserved and will be accessible again once the time-out period expires. Time-out cannot be reversed once activated.
For players who feel they need a longer or permanent break, cricex offers self-exclusion periods of 6 months, 12 months, 3 years, or permanent exclusion. Once a self-exclusion is activated, your account is locked, all marketing communications are stopped immediately, and re-activation requires a formal review process with a mandatory waiting period.
In addition to deposit limits, cricex allows you to set a maximum loss threshold per day, week, or month. If your net losses reach the threshold you have specified, you will be unable to place further bets for the remainder of that period. This tool provides an additional financial safety net beyond simply controlling how much you deposit.
Enable periodic on-screen pop-ups that show you exactly how long you have been playing, how much you have wagered, and your current session profit or loss. These reality-check notifications appear at intervals you choose — every 30 minutes, every hour, or every 2 hours — and serve as a neutral, factual prompt to pause and reflect on your gaming session.
Every responsible gaming tool on cricex is accessible in three simple steps — no waiting, no approval required to activate stricter limits.
Access the cricex platform using your registered credentials. All responsible gaming settings are tied to your individual player account and are private to you.
Navigate to the "Responsible Gaming" section within your account settings panel. All available tools — deposit limits, session limits, loss limits, time-out, and self-exclusion — are listed in one place.
Select the tool you wish to activate, enter your chosen limit or duration, and confirm. Stricter limits (lower deposit caps, longer breaks) take effect immediately. Relaxing a limit requires the applicable cooling-off period to pass first.
If you are struggling to access the settings panel, or if you wish to request self-exclusion urgently, contact the cricex support team via live chat at any time. Our trained support agents will apply the restriction on your behalf immediately.
Immediate Effect: All tools that increase restrictions (lowering limits, activating time-out or self-exclusion) take effect the moment you confirm them — there is no delay. Only relaxations or removals of restrictions involve a mandatory cooling-off waiting period.
Recognising the early signs of a gambling problem — in yourself or someone you care about — is the first and most important step toward getting things back under control.
Using funds meant for rent, food, utilities, or family expenses to fund gambling sessions is one of the clearest indicators that gambling has moved beyond entertainment.
Placing larger or more frequent bets in an attempt to recover money you have already lost — often referred to as "chasing" — is a well-documented sign of harmful gambling behaviour.
Feeling the need to conceal how much time or money you spend gambling from family members, friends, or colleagues suggests a level of shame or awareness that the behaviour has become problematic.
Losing sleep, neglecting work responsibilities, missing family commitments, or feeling irritable and anxious when you are unable to gamble are signs that gambling is causing real harm.
Taking out loans, borrowing from friends or family, or using credit facilities to fund gambling is a serious warning sign that requires immediate attention and support.
Using gambling as a way to escape stress, anxiety, depression, loneliness, or difficult personal circumstances increases the risk of developing a serious gambling problem significantly.
If you recognise any of these signs in yourself: Please use the self-exclusion or time-out tool in your cricex account settings right now, or contact our support team via live chat. You do not need to wait until a problem becomes severe before asking for help. Early action is always better.
Reflect honestly on the following questions. If you answer "yes" to two or more of them, we strongly encourage you to reach out to our support team or use one of the protection tools available in your account.
Have you ever gambled with more money than you originally intended to spend in a single session?
Have you found yourself thinking about gambling repeatedly during the day, even when you are doing something completely unrelated?
Have you ever tried to cut back or stop gambling and found that you were unable to do so?
Has gambling ever caused you to miss work, study, or an important family event in the past 12 months?
Have you ever felt restless, anxious, or irritable when you were not able to gamble or when you tried to reduce how much you gambled?
Have you ever borrowed money, sold personal belongings, or used household funds to finance a gambling session?
There is no shame in seeking help. Many people experience difficulties with gambling at some point. Reaching out early — before a problem becomes a crisis — is a sign of strength, not weakness. cricex's support team is available 24/7 and will treat your situation with complete confidentiality and care.
If gambling is causing you distress or financial difficulty, please contact the cricex support team immediately. Our trained support agents are available 24 hours a day, 7 days a week via live chat inside the platform, and via email at [email protected]. All communications are handled in English and are treated with strict confidentiality.
When you contact us about a responsible gaming concern, you will be connected with a member of our dedicated player protection team — not a general support agent. This team is specifically trained to handle sensitive situations, discuss your options calmly, and activate any account restrictions or closures you request, effective immediately.
cricex will never pressure you to continue playing, dismiss your concerns, or make it difficult for you to close your account. Your wellbeing takes absolute priority over any commercial consideration, and we will support your decision to take a break fully and without question.
For players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — our support team is reachable during all hours of Bangladesh Standard Time (BST, UTC+6) and beyond. Average live chat response time is under 10 minutes.
The vast majority of cricex players enjoy gambling as an occasional, budget-controlled form of entertainment. The following habits will help you stay on the right side of that line and ensure that every session on cricex remains genuinely enjoyable.
cricex takes the protection of minors extremely seriously. If you share a device with family members who are under 18, please take the following steps to prevent them from accessing the platform.
Never leave your cricex account logged in on a shared device. Always log out completely after each session, particularly on mobile devices or shared family computers that younger household members have access to.
Protect your cricex account with a strong, unique password that no other household member would be able to guess. Do not write your password down or store it in a location that younger family members could find.
If you believe a minor has accessed your cricex account or registered an account of their own, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.
Explore our full range of cricket betting, casino games, and slots — all within the responsible gaming framework designed to keep every session enjoyable and in your control.