These Terms and Conditions govern your access to and use of the cricex platform, including all casino games, sports betting markets, payment services, and promotional offers. Please read this document carefully before registering or using cricex. By creating an account or accessing the platform, you agree to be bound by the terms set out below.
A summary of the most important rules. The full legally binding text follows in the sections below.
You must be at least 18 years of age to register and use cricex. By creating an account, you confirm you meet this requirement. cricex reserves the right to request age verification documents at any time.
Each player may hold only one cricex account. Duplicate accounts are prohibited and will be suspended. Balances and pending withdrawals in duplicate accounts may be voided at the discretion of cricex compliance staff.
All cricex bonuses and promotional offers are subject to wagering requirements before withdrawal. Attempting to abuse bonus offers through irregular play patterns will result in forfeiture of the bonus and associated winnings.
Fraud, collusion, use of automated tools, money laundering, and exploitation of software errors are strictly prohibited. cricex cooperates with relevant authorities and may freeze accounts pending investigation.
You are responsible for maintaining the confidentiality of your cricex account credentials. cricex is not liable for losses arising from your failure to secure your login details or from unauthorised access resulting from negligence on your part.
cricex may update these Terms and Conditions at any time. Continued use of the platform following the publication of revised terms constitutes acceptance of the updated agreement. Material changes will be communicated via email or platform notification.
In these Terms and Conditions, the following definitions apply unless the context expressly requires otherwise:
By accessing the cricex platform, creating an Account, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the cricex Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree with any part of these Terms and Conditions, you must immediately cease use of the cricex platform and, if applicable, close your Account by contacting our support team.
Important: These Terms and Conditions constitute a legally binding agreement between you and cricex. We recommend that you save or print a copy for your records. The version currently published at cricex.today/terms-conditions supersedes all prior versions.
You must be at least 18 years of age to register for and use the cricex platform. By creating an Account, you represent and warrant that you are 18 years of age or older. cricex operates a strict 18+ policy and reserves the right to request documentary proof of age at any time. Where age verification cannot be satisfactorily completed, cricex reserves the right to suspend or permanently close the Account and withhold any associated Funds pending investigation.
18+ Only: The cricex platform is strictly for adults. If you are under the age of 18, you are not permitted to register, deposit, or use any part of the cricex platform under any circumstances.
It is your sole responsibility to ensure that accessing and using the cricex platform is lawful in your jurisdiction. cricex makes no representation that the platform is available or appropriate for use in all locations. Players who access the platform from jurisdictions where online gambling is restricted or prohibited do so at their own risk and are solely responsible for compliance with applicable local laws.
You confirm that you are acting on your own behalf, that you are not under the influence of any substance that impairs your judgement at the time of play, and that you are capable of making informed decisions about your gaming activity.
To use the full functionality of the cricex platform, you must register an Account by providing accurate, complete, and current information including your full name, date of birth, email address, and a valid mobile number. You agree to update your Account information promptly if any details change.
Each Player may hold only one registered Account on the cricex platform. Creating duplicate or multiple Accounts — whether using different email addresses, mobile numbers, payment methods, or device identifiers — is strictly prohibited. Where duplicate Accounts are identified, cricex reserves the right to close all but one Account and to void any bonuses, free bets, or winnings generated across duplicate Accounts.
You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You must not share your login details with any third party. You agree to notify cricex immediately at [email protected] if you become aware of any unauthorised access to or use of your Account.
cricex operates a Know Your Customer (KYC) verification process in accordance with responsible gaming and anti-money laundering obligations. We may request identity documents, proof of address, and proof of payment method at any point during your use of the platform. Failure to provide requested documentation within a reasonable timeframe may result in temporary or permanent Account suspension and the withholding of pending withdrawals until verification is complete.
You may request closure of your cricex Account at any time by contacting support via live chat or email. Any remaining verified balance at the time of closure will be returned to your designated payment method following completion of outstanding KYC requirements.
cricex supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank, and cryptocurrency via USDT TRC20 and ERC20. Payment methods available to you may vary based on your location and account verification status.
Minimum and maximum deposit and withdrawal limits are displayed at the time of transaction within your Account. These limits may be subject to change and may differ by payment method. cricex reserves the right to apply enhanced due diligence to transactions above specified thresholds.
Deposits via bKash and Nagad typically confirm within two minutes. Withdrawals to bKash and Nagad are typically processed within approximately 15 minutes under normal operating conditions. Bank transfer withdrawals may take one to three business days. Cryptocurrency withdrawals are typically processed within one blockchain confirmation. Processing times may be extended during periods of high transaction volume or where additional verification is required.
You may only deposit and withdraw using payment accounts and instruments registered in your own name. Deposits from or withdrawals to third-party accounts, shared wallets, or payment methods not verified as belonging to you are strictly prohibited and may result in Account suspension.
cricex Accounts are denominated in Bangladeshi Taka (৳ / BDT) unless otherwise specified at account creation. All displayed amounts, bonuses, wagering requirements, and withdrawal limits are stated in BDT unless explicitly indicated otherwise.
Note: cricex does not charge fees on deposits or standard withdrawals. However, your payment provider or bank may apply their own transaction charges. cricex is not responsible for third-party fees incurred in connection with deposits or withdrawals.
All bonuses, free spins, cashback offers, and promotional credits offered by cricex are subject to individual promotion terms, which are published alongside each offer. In the event of any inconsistency between a specific promotion's terms and these general Terms and Conditions, the specific promotion terms prevail.
Unless otherwise stated in the specific promotion terms, all bonuses must be wagered a minimum number of times before the bonus balance or any winnings derived from the bonus may be withdrawn. The applicable wagering requirement is stated on each individual promotion page. Wagering contributions vary by game type — slots generally contribute 100%, while table games and live casino products may contribute at a lower rate or not at all.
Bonuses that are not used or wagering requirements that are not met within the time period stated in the promotion terms will expire automatically. Expired bonus balances and associated pending winnings will be removed from your Account without notice.
cricex monitors all Account activity for signs of bonus abuse, including but not limited to: low-risk betting strategies designed to clear wagering requirements without genuine play intent, collusion between multiple Accounts to claim promotions, or the use of the same payment method or device across multiple registered Accounts. Where bonus abuse is identified, cricex reserves the right to void the bonus, reverse any associated winnings, and permanently close the Account.
cricex reserves the right to modify, withdraw, or cancel any promotion at any time. Promotional offers are personal to the Account holder and may not be transferred, traded, or sold.
All games available on the cricex platform are supplied by third-party game studios including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Hacksaw Gaming, Spribe, and Ezugi. Each game is governed by the rules published by its respective provider. cricex does not develop or host in-house games and does not influence game outcomes.
All game outcomes on the cricex platform are determined by certified Random Number Generator (RNG) technology embedded within each game by its provider. cricex does not alter, manipulate, or have access to modify RNG outputs. Players accept that game results are inherently random and that past results do not influence future outcomes.
In the event of a game malfunction, disconnection, or technical error that interrupts a game round, the round may be voided and any affected stake returned to the Player's Account. cricex's decision on the outcome of a disputed round in the event of a technical malfunction is final, subject to the escalation process described in Section 16.
All in-game currency displays reflect BDT values. Some game interfaces supplied by third-party providers may display amounts in alternative currencies for technical reasons. The amount debited from or credited to your cricex Account is always the BDT equivalent as confirmed in your Account transaction history.
All sports bets placed on the cricex platform are subject to acceptance by cricex. We reserve the right to decline, limit, or void any bet at our sole discretion, including where we have reason to believe that market integrity has been compromised or that the odds offered were the result of a system error.
Pre-match and in-play odds are updated continuously. Odds are subject to change at any time prior to bet acceptance confirmation. Once a bet has been confirmed and a bet slip reference issued, the stated odds are locked for that wager unless the event is subsequently voided.
If a sporting event is cancelled, postponed, or abandoned before the minimum time required for settlement (as defined by the applicable sport's rules), all bets on that event will be voided and stakes returned. For cricket matches, a minimum of one ball must be bowled in each innings for bets to stand, unless the relevant market's specific rules state otherwise.
In the event of a dispute regarding the settlement of a sports bet, the Player must contact cricex support within 14 days of the disputed settlement date. Disputes raised after this period may not be reviewed. The decision of the cricex trading team, informed by official data providers and sport governing bodies, is final.
The following activities are strictly prohibited on the cricex platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of Funds, and referral to relevant law enforcement authorities:
cricex reserves the right to suspend, restrict, or permanently close any Account at any time and for any reason, including but not limited to: breach of these Terms and Conditions, failure to complete KYC verification, suspected fraud or money laundering, receipt of a chargeback or payment dispute, or any other activity that cricex deems to be contrary to the integrity or safe operation of the platform.
Where an Account is suspended pending investigation, associated Funds will be held in escrow. If the investigation concludes without substantiated findings of misconduct, the Funds will be released and the Account reinstated or closed per the Player's preference. Where misconduct is confirmed, Funds may be forfeited in whole or in part as permitted by applicable law.
You may close your Account at any time by contacting support. Self-excluded Accounts cannot be reopened for the duration of the exclusion period. Please refer to Section 11 (Responsible Gaming) for details of self-exclusion and cooling-off tools available to Players.
cricex is committed to providing a safe and responsible gaming environment for all Players. We offer a range of tools to help Players maintain control over their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are accessible via your Account settings or by contacting our support team at any time.
If you believe that your gambling is causing harm to yourself or others, we encourage you to use the self-exclusion tool immediately and to seek professional support. Full details of our responsible gaming approach, including guidance on problem gambling support organisations available in Bangladesh, are set out in our dedicated Responsible Gaming page.
Gambling involves risk. Never gamble with money you cannot afford to lose. cricex's responsible gaming tools are available 24/7. Contact our support team at any time if you need assistance managing your play.
cricex endeavours to maintain continuous platform availability but does not guarantee uninterrupted access. Scheduled maintenance, emergency technical work, or circumstances beyond our reasonable control may result in temporary unavailability. cricex is not liable for losses arising from platform downtime, slow performance, or interruption of access.
To the fullest extent permitted by applicable law, cricex excludes all liability for indirect, incidental, special, or consequential losses arising from your use of the platform, including loss of profits, loss of opportunity, or any claim arising from reliance on information published on the platform.
cricex is not liable for errors, interruptions, or losses arising from the software or systems of third-party game providers. Any claim relating to a specific game's operation should be directed to cricex support, which will liaise with the relevant provider on your behalf.
In any case where cricex is found to be liable to you, our total aggregate liability to you in respect of all claims arising out of or in connection with your use of the platform shall not exceed the total amount deposited by you during the 30-day period immediately preceding the event giving rise to the claim.
All content on the cricex platform — including the cricex brand name, logo, website design, graphics, software interfaces, text, and compiled game lobby layout — is the intellectual property of cricex or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.
You must not reproduce, copy, distribute, modify, create derivative works from, or publicly display any part of the cricex platform or its content without our prior written consent. Unauthorised use of cricex intellectual property may give rise to claims for damages and injunctive relief.
cricex collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Our Privacy Policy sets out the categories of data we collect, the purposes for which it is used, the parties with whom it may be shared, and your rights in relation to your personal data. We encourage you to review the Privacy Policy carefully.
cricex employs industry-standard TLS 1.3 encryption for all data transmitted between your device and our servers. Personal data is stored on secured servers with access restricted to authorised personnel only. We do not sell or rent personal data to third parties for marketing purposes.
cricex reserves the right to amend, update, or replace these Terms and Conditions at any time. The updated terms will be published at cricex.today/terms-conditions with a revised "Last Updated" date. Where changes are material, we will endeavour to provide advance notice via email to your registered address or via a platform notification. Your continued use of the cricex platform following publication of amended terms constitutes your acceptance of the revised agreement.
If you do not accept any amendment to these Terms and Conditions, you must cease using the platform and contact support to close your Account and arrange return of any verified balance.
If you have a complaint or dispute in connection with your use of the cricex platform, you should first contact our support team via live chat or email at [email protected]. Our support team will endeavour to resolve your complaint within 10 business days of receipt of full details.
If your complaint cannot be resolved at the first level of support, it will be escalated to the cricex compliance team for review. You will receive a written response within 20 business days of escalation, setting out the outcome and reasoning.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. cricex makes no representation as to the legality of online gambling in any particular jurisdiction. It is the Player's responsibility to ensure compliance with local laws.
If you have any questions regarding these Terms and Conditions, you may contact the cricex support team through the following channels:
All correspondence and support interactions are conducted in English. cricex does not maintain a physical address for player correspondence.
By using the cricex platform, you confirm that you have read and agree to these Terms and Conditions in full. Thank you for choosing cricex as your online gaming platform.
Now that you have reviewed the Terms and Conditions, explore everything cricex has to offer — from BPL cricket betting to 2,000+ casino games and live dealer tables.